Shipping and Payment

PAYMENT TERMS AND CONDITIONS

To place an order you will need to complete the transaction on the website. After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section. In this section you will be asked for delivery and billing address, and other contact information as well as payment related information. Once the payment transaction has been successfully completed, your order will only be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same. A full list of payment options, including credit and debit card is available at the time of Check Out and prior to making payments for purchases As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You may also have to have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.

SECURITY

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

PRODUCT PRICING

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order incase a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. Prices are subject to change without advance notice. All prices on this web site are in Pakistani Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.

DESTINATION CHARGES

All product prices, including shipment charges and insurance, are exclusive of any applicable destination charges such as, but not limited to, Customs Duties and Import taxes and clearance charges.

OUT OF STOCK SITUATIONS

Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.

DELIVERY OF PRODUCTS

Purchases are shipped from Pakistan. Delivery estimates are provided at the time of placing the order. Zahra Ebrahim uses TCS for all deliveries and whilst we will do level best to deliver the product within the estimated time frame, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from courier to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges. Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order We are not responsible for damage of products after delivery. All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.

DELIVERY CHARGES

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

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